Refurbished Roborock Qrevo: Which Qrevo Is It, and Is It Worth It?

Roborock’s warranty. Roborock’s U.S. warranty (opens in a new tab) covers a certified refurbished product bought at Roborock’s official store, its official store on Amazon.com, its official store on eBay.com, or another official Roborock store for “six (6) months from the product purchase date.” New products get one year. Roborock repairs, replaces with a new or refurbished unit, or refunds, at its discretion. The warranty “cannot be assigned or transferred,” excludes consumables such as brushes, and doesn’t apply to products bought or used outside the U.S.

But read the listing. Roborock’s own refurbished product pages don’t all say the same thing. When we checked, the refurbished Qrevo Pro page showed both a “6-month Warranty” block and a “1-year limited warranty with extended warranty option selected” line, the Qrevo S5V page showed only the 1-year line, and the Qrevo MaxV page said coverage “follows the same terms as for new products.” The 1-year lines most likely include the optional paid extension, but the pages don’t say so. Screenshot the warranty line on the listing you buy from, and ask Roborock support (support@roborock.com) if it’s unclear.

What Roborock says a refurbished unit is. Roborock’s refurbished program page (opens in a new tab) says each unit is “a pre-owned device professionally restored to full working condition,” that “batteries are tested to ensure they retain around 80% of their original capacity,” and that “most accessories are brand new,” with a small portion recovered and tested. It promises a 30-day return window and “free lifetime technical support for all refurbished products.” These are Roborock’s claims. Every refurbished title on the U.S. store starts with “Certified Refurbished 90% New,” but Roborock publishes no grading scale behind that label, and the MaxV page body says “99% new.” Expect possible light scratches, which Roborock says may be present.

eBay. eBay’s Refurbished program (opens in a new tab) gives items in its Certified condition, “direct from the brand or authorized seller,” a two-year warranty that Allstate services, plus 30 days of free returns, “subject to certain exceptions.” That two-year warranty is eBay’s, not Roborock’s. A Certified unit from Roborock’s own eBay store would also fall under Roborock’s 6-month terms; eBay and Roborock don’t say which to contact first. Listings marked “Seller Refurbished” are not part of eBay’s program.

Amazon. Roborock’s warranty names its official Amazon.com store as a refurbished channel, so a refurbished Qrevo sold by that store carries Roborock’s 6 months. A unit from another seller in Amazon Renewed is outside Roborock’s refurbished clause and relies on the Amazon Renewed Guarantee (opens in a new tab): Amazon says most Renewed items include a 90-day return period and tells buyers to check the product page.

Batteries are a gray area. Roborock’s separate online store warranty (opens in a new tab) lists batteries among the consumable parts it excludes, while its main warranty page doesn’t mention batteries at all. Don’t assume a weak battery is covered; ask before you buy.

For how these programs compare across brands, see our refurbished robot vacuum warranty guide.

When we checked, the original Qrevo appeared on Roborock’s U.S. store only as a trade-in record. The product pages for the Qrevo S, Plus, MaxV, Slim and Edge showed them out of stock or sold out. The Qrevo Pro and Master pages remain on the site, but we found only certified refurbished store listings for them, not new ones. Roborock doesn’t call any of these models discontinued, and we found no statement about ending app support for them.

What that means for you:

• For an earlier Qrevo, refurbished is now the realistic route, and the original Qrevo, Qrevo S and Qrevo Plus weren’t in Roborock’s own U.S. refurbished listings. A refurbished unit of those three comes through a marketplace, so the channel rules above decide your cover.
• A “new” earlier Qrevo is old stock from another seller. Roborock’s one-year warranty covers products sold by Roborock and its authorized resellers in the U.S., so confirm who sells a new listing.

Roborock’s manuals cover Wi-Fi and reset steps, not account ownership. From the Qrevo S manual (opens in a new tab):

• Wi-Fi. “Only 2.4 GHz WiFi is supported.” If the robot waits more than 30 minutes for a connection, it disables Wi-Fi; reset the Wi-Fi to try again. Plan on 2.4 GHz for any Qrevo unless its own manual says otherwise.
• Add it as a new device. The manual says that if you can’t connect “for any other reason, reset the WiFi and add your robot as a new device” in the Roborock app.
• Reset. A system reset (press Reset) restores schedules and Wi-Fi to factory settings. If the robot still doesn’t work properly, hold the home button and press Reset until you hear “Restoring factory settings.” Roborock’s Qrevo Plus manual says this takes about 5 minutes.

The manuals don’t say whether a factory reset removes the robot from the previous owner’s account or deletes their maps. So get the seller to remove it from their app in writing before shipping, set it up early in the return window, and contact the seller if it’s still linked to someone else. The original Qrevo’s manual says it supports both the Roborock and Mi Home apps.